To guarantee seamless planning, secure the corresponding government permits, and offer you maximum safety on each of our Andean routes, At Peru Expedition establishes the following reservation policies governing all of our programs, day trips, and high-mountain expeditions.
1. Requirements to Register a Booking
To initiate the booking process, the Client must mandatory provide the following information for each passenger:
- Full Names and Surnames (exactly as they appear on the passport or ID card).
- Valid Passport or National ID Number (it is essential that the physical document carried on the tour matches the one registered in the booking; otherwise, government authorities will not allow entry).
- Date of Birth and Nationality.
- Gender.
- Relevant Dietary Restrictions or Medical Conditions (allergies, asthma, recent surgeries, etc.).
- Accommodation Information in Cusco (hotel/Airbnb name to coordinate pick-ups).
2. The Booking Process (Step-by-Step)
- Quote and Itinerary Request: The client contacts our sales team to customize their itinerary or choose one of our standard tours.
- Guarantee Deposit: The client makes the corresponding advance payment (in accordance with our Advance Payment Policy):
- Verification and Ticket Purchase: Our operations team validates the payment and immediately purchases the non-transferable and nominative tickets from the Ministry of Culture, train operators (PeruRail / Inca Rail), and authorized transport providers.
- Issuance of Confirmation Voucher: Once all permits are acquired, we send the Client their Official Service Confirmation Voucher via email within a maximum of 48 business hours.
Critical Note: No reservation is considered confirmed and no spaces are guaranteed until At Peru Expedition has issued this Official Confirmation Voucher.
3. Discounts and Special Rates
- Student Discounts: University students under 25 years of age (at the time of visiting Machu Picchu) can access preferential government rates by presenting a valid international student card (such as ISIC or an official university ID card with a photo, university name, and visible expiration date). This information must be sent at the time of booking.
- Minor Discounts: Children and adolescents (ages 3 to 17) receive special rates on entrance fees and train tickets. A legible copy of their passport is required to validate their age at the time of booking.
4. Last-Minute Bookings
- Day Trips: We accept bookings until 7:00 PM (19:00 hours) the day prior to the tour start, subject to transportation and guide availability.
- Multi-Day Treks (excluding the Inca Trail): Bookings are accepted with a minimum of 4 to 5 days in advance, subject to space availability in domes/campsites and return train tickets.
- Inca Trail: Due to high international demand and the strict daily limit of 500 spots imposed by the government, the Inca Trail usually sells out 4 to 6 months in advance. No last-minute bookings are processed for this route under any circumstances.
5. Responsibility for Provided Data
It is the sole responsibility of the Client to verify that the personal details of the travelers provided in the booking form match their physical passports exactly.
The Company is not responsible for fines, boarding denials, missed trains, or the inability to enter Machu Picchu caused by spelling errors, incorrect passport numbers, or expired passports provided by the Client.
If a client renews their passport after booking, they must send us a legible copy of both passports (old and new) to update the registry with the Ministry of Culture (subject to additional administrative fees).
To initiate your booking or if you have any questions, please contact our customer service team at admin@atperuexpedition.com.
Last updated: July 2026.
