Discover Machu Picchu with expert guides, seamless organization, and services designed to make every moment memorable. From adventure tours and luxury escapes to cultural journeys, experience the grandeur of the Inca legacy on an unforgettable trip beginning in Cusco.
Discover Cusco’s most unforgettable tours. From the legendary Rainbow Mountain and the breathtaking Humantay Lake to cultural experiences in the Sacred Valley, every journey connects you with the rich culture, spectacular landscapes, and authentic essence of the Andes.
Our adventure involves camping spaces, complete coexistence with the support team and an incredible anecdote that we can tell when we return home. You can live this experience together from start to finish.
Enjoy the best adventure tours/excursions throughout Cusco, we have the best options for you to carry out adventure experiences such as ATVs or ATVs, ziplines, canoeing, etc. Book your experience and capture unforgettable photos.
At At Peru Expedition, we understand that travel plans can change due to unforeseen circumstances. However, because services in Cusco (especially entry tickets to Machu Picchu, Inca Trail permits, and train tickets) must be paid in advance and are strictly nominative, non-refundable, and non-transferable by government regulation, we apply the following cancellation and refund conditions.
By confirming your booking with an advance payment, you accept these policies in their entirety.
1. Cancellations by the Client (Regular Tours and Treks)
If you wish to cancel your booking (with the exception of the Inca Trail, detailed in Section 2), penalties will be applied based on how far in advance you notify us of the cancellation in writing to our email admin@atperuexpedition.com:
Notice Period
Applied Penalty
Refund Details
More than 30 days before the tour start
Non-recoverable costs only
The remaining balance is refunded, minus credit card/platform transaction fees and the cost of tickets already purchased (Machu Picchu, trains, etc.).
Between 15 and 29 days before the tour start
50% of the total cost of the tour
A penalty of 50% of the total booked tour value is applied. The remaining balance (if any) is refunded.
Less than 14 days before or No Show
100% of the total cost of the tour
No refund of any kind will be issued under any circumstances.
2. Absolute Exception: The Inca Trail
Due to strict regulations imposed by SERNANP and the Ministry of Culture of Peru, permits for the Inca Trail (Classic 4-Day or Short 2-Day) are 100% non-refundable, non-transferable to other people, and do not allow date changes under any circumstances.
If you cancel a booking that includes the Inca Trail, the cost of the trekking permit and associated entry tickets is entirely lost immediately, regardless of when the cancellation is requested.
The refund for the remainder of the tour package (guides, equipment, meals) will be governed by the standard terms shown in the table in Section 1.
3. Modifications and Rescheduling (Alternative to Cancellation)
Before requesting a cancellation, we highly suggest exploring a rescheduling option.
Day Trips (Full Days): You can change your tour date without penalty up to 48 hours prior to departure, subject to availability.
Multi-Day Treks: Rescheduling requests must be made at least 15 days in advance. Any change will be subject to space availability and any rate change fees applied by hotels and railway companies (PeruRail / Inca Rail).
Passenger Substitutions: Transferring reservations to another person’s name is not permitted for services that include Machu Picchu entry tickets or train tickets, as the Peruvian government strictly prohibits changing personal data on issued tickets.
4. Cancellations Due to Force Majeure
At Peru Expedition is not liable for cancellations, interruptions, delays, or changes to itineraries caused by force majeure events beyond the company’s control. These events include:
Strikes, public demonstrations, social unrest, or road blockages.
Last-minute government decisions or sudden closures of archaeological sites.
Our Backup Policy: In the event of force majeure, the Company will not refund services already paid to third parties, but we will do everything within our power to reschedule the activities, offer alternative trekking routes (such as swapping Salkantay for another route if the pass is blocked), or issue a Travel Credit Voucher valid for 12 months.
5. The Refund Process
Official Request: Every refund request must be formally sent via email to admin@atperuexpedition.com by the booking owner.
Transaction Fees: All fees, commissions, and taxes generated by payment processors (PayPal, credit card processors, or international SWIFT bank wire fees) will be fully covered by the Client and deducted from the refundable amount.
Processing Time: Approved refunds will be processed within 15 to 30 business days following the confirmation of cancellation. The time it takes for the funds to reflect in your account depends entirely on your issuing bank.
6. Travel Insurance Recommendation
Trekking the Andes is a unique adventure experience, but it is exposed to nature and complex logistical factors. At Peru Expedition strictly requires all passengers to have active Travel Insurance with cancellation coverage.
A good travel insurance policy will reimburse 100% of your logistical losses in Cusco if you have to cancel your trip due to medical reasons, family emergencies, or flight disruptions.
